Antivirus USB conflict

TROUBLESHOOTING: Antivirus USB conflict

1. Type virus into the search bar in the bottom banner of the computer
2. Select “Virus & Threat protection
3. Turn off “Real-time protection”

1. Windows may ask to for permission to edit the computer settings. Click yes if this pops up
2. Sometimes clients have a third party virus software that they will have to contact the IT services to turn off. Antivirus blocks ICam connection sometimes because it is communicating with a server in Switzerland and this is suspicious to US computers.