Antivirus USB conflict

Modified on Wed, 26 Jul, 2023 at 5:29 AM

TROUBLESHOOTING: Antivirus USB conflict

  1. Type virus into the search bar in the bottom banner of the computer
  2. Select “Virus & Threat protectionA screenshot of a computer

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  3. Turn off “Real-time protection”

A screenshot of a computer

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  1. Windows may ask to for permission to edit the computer settings. Click yes if this pops up
  2. Sometimes clients have a third party virus software that they will have to contact the IT services to turn off. Antivirus blocks ICam connection sometimes because it is communicating with a server in Switzerland and this is suspicious to US computers. 

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